Effective Date: July 24, 2026

Welcome to Certivoza. We are committed to providing high-quality digital practice exams and educational resources. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

All products available on Certivoza are digital educational products. Products are delivered electronically, and no physical products are shipped.

2. Our Commitment

Customer satisfaction is important to us. If you experience a genuine issue with your purchase, we will review your refund request fairly and in accordance with this policy.

3. Refund Eligibility

You may request a refund within 7 calendar days of your purchase if one or more of the following conditions apply:

  • You were charged multiple times for the same order.
  • Your purchased product was not delivered due to a verified technical issue.
  • You accidentally purchased the same product more than once.
  • A verified technical problem prevented you from accessing your purchased product.
  • Other exceptional circumstances approved by the Certivoza Support Team.

4. Refund Request Requirements

To process your refund request, please provide:

  • Order ID
  • Registered email address
  • Payment confirmation or receipt
  • A brief description of the issue
  • Any additional information required for verification

5. Non-Refundable Situations

Refund requests are generally not approved in the following situations:

  • Change of mind after purchase.
  • Purchasing the wrong product.
  • Failure to read the product description before purchase.
  • Device or software incompatibility when system requirements were clearly stated.
  • Refund requests submitted more than 7 days after purchase.
  • Products that have already been downloaded, accessed, or substantially used, unless a verified technical issue prevented proper access.

6. Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 5–10 business days.
  • Actual processing time depends on your bank or payment provider.

7. Fraud Prevention

To protect our customers and business, Certivoza reserves the right to decline refund requests that are determined to be fraudulent, abusive, or based on false or misleading information.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be published on this page with an updated Effective Date.

9. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Certivoza

Email: info@certivoza.com

Website: https://certivoza.com

We aim to respond to all refund-related inquiries within 2 business days.